Studio Office Administrator - Park Shore

• Bonus based on performance
• Opportunity for advancement
• Training & development

Part-time | In-studio | $17/hr + performance bonuses

Stretch Zone Park Shore is a growing assisted-stretch studio in North Naples. We help members move better, feel better, and stay consistent — and we're hiring the person who keeps the studio running day to day.

You're the front desk, the organizer, and the member‑care engine — the person members know by name and the owner leans on to keep everything moving.

• Schedule: Monday–Thursday and Saturday, 9:00am–1:00pm (20 hours/week), in-studio
• Location: 4613 Tamiami Trail N, Naples, FL 34103
• Pay: $17/hour, plus monthly performance bonuses:
  • $100/month operations bonus — DPR filed daily, every new lead contacted same-day, retention touches completed, and the social media standard met (4+ organic posts per week, comments and DMs answered within a business day)
  • $3 for every demo you book that shows up (no cap)

• Front desk & member experience
  • Greet members, check-ins, answer phones, book sessions and consultations
  • Handle reschedules, cancels, and freezes with care — save attempts, not just processing paperwork
  • Own first impressions and the member experience from first call to regular
• Schedule & studio operations
  • Build and manage the weekly staff schedule, coordinate cover for callouts and gaps
  • Opening/closing checklists, studio readiness, supplies and inventory
  • Coordinate vendors, deliveries, and landlord items as needed
• Lead management & sales support
  • Work the lead pipeline in Club Ready: follow-up sequences, book demos and consultations, track show rates
  • Keep lead records clean and flag hot leads to the sales team
  • Support new-member onboarding
• Retention & member care
  • Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due
  • Check-in calls and texts, rebook lapsed members, keep members engaged
• Reporting
  • Own the Daily Production Report: sessions, demos, sales, and collections vs. goals
  • Daily pulse to the owner on what's up and what's stuck
• Social media & community
  • Organic social content: photos, short-form video, member stories, studio updates
  • Post consistently, reply to comments and DMs
  • Support local partnerships and corporate wellness outreach

• 1+ years in front desk, office admin, or customer service (fitness/wellness a plus)
• Organized, reliable, and comfortable with scheduling software and CRMs (Club Ready a plus, we'll train)
• Friendly, professional, strong communicator — great on the phone and in person
• Social media savvy (Instagram/Facebook)
• Able to juggle a fast-paced studio without dropping balls