Dental Office Assistant

Massa Dental Center in Naples, FL is looking for an experienced
, full-time Dental Front Office-Business Assistant to join our team. We provide a variety of services including general and specialty dental procedures, plus TMJ and sleep apnea care.

Our office is very fast paced. Our front office team is highly professional and works with our dentists and other dental professionals to provide excellent patient care and experiences.

The candidate to be selected will have at least 2-3 years of dental front office experience with the ability to perform effectively in a high-volume, highly professional environment and be accommodating with our patients and staff.

Experience in a fee-for-service office is a plus.

Work Schedule: Monday-Thursday 7:30 a.m.

-5:00 p.m.

Candidates must be able to work this schedule.

Massa Dental Center, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 10-person team that thrives on collaboration, communication and community
• Located near Vanderbilt Beach Road and Airport-Pulling Rd. N.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

• 2-3 years of dental front desk experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must…