Admin Assoc Wellness NN

US:

FL:

Naples:2330 Immokalee Road | Wellness | Per Diem

• DEPARTMENT: 17104 - Wellness North
• LOCATION: 2330 Immokalee Road, Naples, FL, 34109
• WORK SCHEDULE: Variable

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

The Administrative Associate is responsible for the positive interaction with Wellness members and staff on a daily basis. This position has a direct impact on the public relations of the wellness centers as well as memberships, financial transactions, and management of front desk activities, which will directly affect the customer service provided at the wellness centers.

Other duties may be assigned.

• Create new member accounts and update existing member accounts in online membership platform. Process electronic change requests including cancel/freeze/reactivation requests, initiate, electronic funds transfer, and electronic signed waivers. Complete the member application process including collection of fees.
• Promote and sell memberships to potential new members. Sell reactivations to current members. Sell additional services to members including day passes, massage, pilates and personal training as well as merchandise from pro-shop. Provide facility tours to prospective members.
• Accurately and efficiently navigate an online membership platform and mobile app and comfortably troubleshoot minor technical issues.
• The ability to listen to and ensure a prompt and professional response to member needs, concerns, suggestions and complaints.
• Research inactive accounts and collect delinquent membership dues.
• Fosters loyalty and commitment to the department and the organization.
• Investigate and resolve membership account problems.
• Monitor facility entrance to ensure that all individuals comply with the appropriate check-in procedures.
• Provide excellent customer service by acknowledging members upon entry and exit. Greet visitors in professional, courteous manner to create a welcoming atmosphere.
• Handle all Massage services including booking appointments, confirming appointments, processing payments, checking-in clients upon arrival and matching all payment receipts to appointment bookings.
• Schedule all massage appointments, wellness orientation appointments, Pilates reformer appointments, fitness testing appointments and make reminder calls when applicable. Contacts appropriate staff upon member/guest arrival.
• Operate office equipment such as fax machines, scanners, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.
• Monitor marketing material and paperwork supplies and place orders with the management as needed.
• Assists Director and Manager with quality improvement initiatives. Assists department with implementation, coordination and completion of special projects. Assist with training of new staff.
• Set up and maintain…