Medical Receptionist - Gen Surgery Office

Medical Receptionist - Gen Surgery Office

Join to apply for the Medical Receptionist - Gen Surgery Office role at Naples Comprehensive Health - NCH

1 day ago Be among the first 25 applicants

• DEPARTMENT: 67515 - Gen Surgery Medical Blvd
• LOCATION:
  
  11190 Health Park Blvd, Naples, FL, 34110
• WORK TYPE:
  Full Time
• WORK SCHEDULE:
  
  8 Hour Day

NCH is an independent, locally governed non‑profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained.

Scheduler duties will vary based on the business unit or office associated with the Scheduler role.

• Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.
• Recognizing any changes in patient’s condition upon presentation in the office and conveys the changes to clinical team members or providers.
• Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.
• Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.
• Prioritizes all insurance coverage – primary / secondary / tertiary etc. Enter properly into demographic record.
• Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.
• Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.
• Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.
• Obtains all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable.
• Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
• Accurately and completely processes physician’s referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.
• Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick‑up.
• Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location.
• Schedules appropriate new and follow‑up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.
• Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.
• Confirms and reminds patients of scheduled appointments in accordance with the clinic’s procedures.
• Gives patients standardized preliminary clinical instructions and…