Senior Phlebotomist

Job Description:

• The Patient Services Representative II (PSR II) represents the face of the company to patients who visit for their health routine or for life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares specimens for lab testing while following established procedures.
• This role involves direct patient contact, creating an atmosphere of trust and confidence through skillful, safe, and accurate specimen collection.
• The PSR II demonstrates leadership, process excellence, and sensitivity to confidentiality and patient information.
• Successful applicants may be assigned to a doctor’s office, a patient service center, or other locations as business needs dictate.

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information and obtain patient signatures post-venipuncture to confirm labeling accuracy.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Travel to multiple locations as needed and provide coverage with minimal notice.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
• Commitment to company policies, dress code, health and safety, and guiding principles.
• Strong decision-making and judgment skills.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and effective communication skills.

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

• Three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Minimum two years of experience in a patient service center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.