Patient Financial Advocate - Naples

Join to apply for the Patient Financial Advocate - Naples role at Aspire Fertility Austin

Overview

Our friendly, welcoming Patient Financial Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk in our fertility clinic. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Financial Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours:

7:00am - 4:00pm, occasionally earlier or later. Weekend and holiday rotation is required.

What You Will Do

• As a Financial Counselor, you will play a key role in supporting patients throughout their treatment journey by providing financial guidance, resolving billing concerns, and ensuring a smooth experience with payment and insurance processes.
• Provide financial counseling to prospective and new patients, with a focus on patient retention and creative problem-solving.
• Establish and maintain ongoing relationships with patients to offer continued financial guidance throughout their treatment.
• Explain fees, payment options, and available financial plans to patients in person or over the phone.
• Assist patients with completing and submitting applications for various financial assistance programs.
• Set up and manage patient payment plans in accordance with established guidelines, and provide contracts for selected plans.
• Collect fees at the beginning of treatment cycles and follow up with patients regarding outstanding balances.

Insurance & Account Coordination

• Obtain insurance benefit information, prior authorizations, and pre-determinations for patients.
• Assist patients in completing insurance forms and respond to inquiries regarding unpaid balances.
• Verify account balances and process refunds or payments accurately, following departmental protocols.
• Serve as a liaison between patients, internal advocacy departments, and insurance carriers to ensure clear communication and resolution of account issues.

Administrative Duties

• Document all follow-up activities and patient interactions accurately in the system.
• Maintain and update daily spreadsheets or logs as required by the supervisor.
• Process patient payments and refunds according to established departmental procedures.

Education And Experience Requirements

• High School Diploma or equivalent required;
  Bachelor's degree preferred
• One or more years of experience in an administrative medical office required
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual (Spanish) is preferred

Why You ll Love Working Here – Our Amazing Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.
• Family Building Support: Fertility benefits, adoption assistance, and surrogacy support.
• Paid Parental Leave: Generous maternity, paternity, and partner leave.
• Plenty of Paid Time Off: PTO and holidays, including one floating holiday.
• Retirement Ready: 401(k) plan with company match and vesting after 2 years.
• Lifestyle Spending Account: Reimburse expenses that boost well-being.
• Health Savings Account (HSA): Employer contributions to your HSA with every paycheck, if eligible.
• Rewards for Connections: Employee Referral Program.
• Growth Opportunities: Education reimbursement and time off for professional development.
• Premium Calm Health Subscription: Free premium Calm Health app subscription.
• Emotional & Work-Life Support: Employee Assistance Program (EAP) with Support Linc.
• Extra Peace of Mind: Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.

Note:

This job description reflects responsibilities and qualifications at the time of posting. Referrals increase your chances of interviewing.

Naples, FL