Medical Asst & PSR - Concierge Office

Join to apply for the Medical Asst & PSR - Concierge Office role at Naples Comprehensive Health - NCH

• LOCATION:
  
  11181 Health Park Blvd, Naples, FL, 34110
• WORK TYPE:
  Full Time
• WORK SCHEDULE:
  
  8 Hour Day

NCH is an independent, locally governed non‑profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

The Medical Assistant Patient Service Representative (PSR) is responsible for providing basic care to clinic patients following established standards and practices.

• Recognizing any changes in patient’s condition to providers.
• Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre‑processing of required authorizations/pre‑certifications before appointment visit.
• Prioritize all insurance coverage‑primary/secondary/tertiary etc. / enter properly into demographic record.
• Accurately identifies patients using appropriate search methods (DOB, SSN, etc.) to identify.
• Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed; understands when to correct data or create new file.
• Verify patient registration profiles each time patient comes for a visit. Edit patient registration profiles when necessary.
• Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
• Accurately and completely processes physicians’ referrals and orders and enters the tests into Next Gen; should be well versed with NG templates.
• Ensures respective patient medical record information, all collected forms and photocopied documentation, are placed in the patient chart or Next Gen/EMR in the proper location.
• Schedule appropriate new and follow‑up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.
• Confirm and remind patient of scheduled appointment in accordance with the clinic’s procedures.
• Give patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.
• Monitor patient waiting time and relay information regarding delays to patients and family members.
• Ensure benefits and eligibility has been verified for all scheduled patients.
• Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow.
• Escorting patients to exam/procedure rooms. Observes, records and reports patients’ conditions and reactions to drug and treatments to providers.
• Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Collecting patient history including current medications, allergies, symptoms, etc.
• Provide patient care as directed by provider; this may include screenings, treatments in accordance with nursing standards.
• Assisting providers with various procedures as needed.
• Documenting patient charts and relaying information and instructions to patient/family. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc. in medical record.
• Answering patient phone calls…