Family Support Worker

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• Breastfeeding peer counseling and caseload management.
• Counsels assigned WIC pregnant, breastfeeding, and postpartum participants on normal breastfeeding matters in the clinic, by telephone or approved virtual methods, and through hospital or community visits when assigned.
• Manages an assigned caseload and completes initial and follow-up contacts at intervals established by the local agency, including approved availability outside normal clinic hours up to 9:00 p.m. on weekdays and on weekends.
• Provides basic, client-centered breastfeeding information and encouragement to help participants establish breastfeeding, address common barriers, and prevent or manage common concerns within the peer counselor scope of practice.
• Uses approved educational materials and counseling techniques to help participants prepare for breastfeeding, build confidence, recognize normal infant-feeding patterns, continue breastfeeding during common life transitions, and work toward their individual feeding goals.
• Maintains strict confidentiality and provides respectful, culturally responsive support in accordance with Department of Health, WIC, HIPAA, and data-security requirements.

Peer counseling documentation and service reporting. Documents individual and group breastfeeding contacts in the appropriate FL-WiSE breastfeeding screens and completes approved prenatal or postpartum contact forms when system access is unavailable. Keeps accurate records of participant contacts, attempts, follow-up plans, referrals, and outcomes; scans completed contact forms into FL-WiSE as required. Accurately records time and services in EARS or HMS and completes required reports, logs, and paperwork within established time frames.

Facilitates or assists with approved prenatal breastfeeding classes, breastfeeding support groups, peer-led education, outreach events, and special breastfeeding promotion projects.

• Distributes approved materials, reinforces consistent WIC breastfeeding messages, and helps connect eligible participants with peer counseling services and appropriate community resources.

Provides breastfeeding support outside the clinic environment when assigned and permitted by local protocols.

Recognizes paraprofessional limitations and promptly yields and refers medical, medication, nutrition, high-risk, or complex breastfeeding concerns to the Designated Breastfeeding Expert, CPA, health care provider, or other appropriate professional.

Follows the local referral process, communicates relevant information to authorized staff, documents referrals, and resumes basic peer support when the participant is referred back. Maintains regular communication with the Breastfeeding Peer Counselor Coordinator regarding caseload needs, participant concerns, and follow-up priorities.

Attends required orientation, breastfeeding training, in-services, staff meetings, workshops, and competency reviews; reads assigned materials and incorporates supervisor feedback. Participates in observation and documentation review by the Breastfeeding Peer Counselor Coordinator and follows all Department of Health and WIC policies related to confidentiality, data security, attendance, travel, telework, and time reporting.

Assists with monitoring, issuing, organizing, and restocking approved breastfeeding supplies and educational materials; completes a monthly inventory of supplies and promptly reports inventory needs to the Breastfeeding Coordinator.

Checks participant messages and assigned communications; maintains peer counseling forms and educational materials; and travels between approved clinic, hospital, community, or outreach locations as scheduled. The employee may be required to travel to the Immokalee office when needed to support program operations, staffing needs, meetings, training, outreach, or other assigned duties.

Assists with approved peer counseling projects, participant engagement activities, and routine program support that directly benefits the Breastfeeding Peer Counseling Program.

Performs other related duties as assigned that are consistent with the position classification,…