Seasonal Front Desk Agent

Seasonal Front Desk Agent

Pyramid Global Hospitality –
Naples Grande Beach Resort
, Naples, FL

Become part of a dynamic, people‑first hospitality team. Pyramid Global Hospitality values diversity, growth and wellbeing, offering comprehensive benefits, training and career development at over 230 properties worldwide.

Seasonal Front Desk Agent at Naples Grande Beach Resort, responsible for welcoming guests, handling check‑in/check‑out, providing information about the hotel and the local area, selling resort programs, resolving issues, and supporting other departments.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service with an engaging, sincere interest in guests
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• High school diploma or equivalent
• Strong desire to make a positive impact on people
• Outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts, including weekends and holidays

Hourly wage: $19. Actual compensation may vary by experience, qualifications and location.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.