Front Desk Host

Position

Front Desk Host

Innovation Hotel – Naples, FL

Front Office Manager

Non‑Exempt

The Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first impression of the property and provide a unique, professional, and hospitable warm arrival/departure experience.

Mainsail Lodging & Development is a drug‑free workplace. Pre‑employment screening, including a background test and drug screen, is required for all candidates offered a position.

• Interact with guests by providing exceptional customer service and sharing hotel knowledge using personalization such as the guest name.
• Know all functions to showcase the hotel and its unique story to each guest.
• Assign and escort guests to rooms according to their preferences, paying attention to non‑verbal cues that make each experience memorable.
• Process mobile arrivals and execute flawless service in the remote check‑in area.
• Engage and navigate high‑tech amenities and applications.
• Collect and verify methods of payment, produce room keys for all guests ensuring confidentiality throughout their stay and beyond.
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Assist guests in setting up reservations or tours in the area.
• Assist with guest luggage and receive, store, and deliver luggage and mail.
• Respond to guest inquiries.
• Follow scheduled shifts and break and lunch requirements.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Report any suspicious activity or unusual items in a room.
• Report any irregular behavior from guests in public areas or in a room.
• Take initiative and handle assignments with limited supervision.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area.

• High School diploma or higher.
• Previous hospitality experience preferred.
• Previous Opera PMS experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.

• Ability to sit or stand for extended periods.
• Ability to bend.
• Ability to lift or pull 40 lbs.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to work long hours as needed.

• Make sound judgments quickly.
• Work on multiple tasks, making appropriate progress toward deadlines.
• Work independently, take direction, and provide direction to others.
• Manage differing personalities within the office, the hotel, and the community.
• Maintain the highest degree of confidentiality.
• Work effectively in stressful, high‑pressure situations.
• Handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full‑service hotel employees

• All above‑listed benefits, except for Medical Insurance and Holiday Pay.

Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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