Chef Concierge

Join to apply for the Chef Concierge role at Naples Beach Club, a Four Seasons Resort
. Bonita Springs, FL, $23.00-$25.00

A rare gem on Florida’s Gulf Coast, Naples Beach Club is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel within a 125‑acre walkable coastal village in Old Naples. The resort offers residents‑only facilities, a luxury spa, state‑of‑the‑art fitness center, fine dining outlets, a tennis center, an 18‑hole golf course, bowling, a movie theater, and an exclusive private club.

The Chef Concierge is responsible for responding quickly and accurately to guest requests and adding personal recommendations and touches to maximize guest satisfaction.

• Participate in the interview process and train Concierge Staff; lead day‑to‑day staff performance and coach towards Core and Service Culture standards.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolving complaints, and assisting with inquiries related to hotel services, events, directions, and more.
• Respond to all guest requests promptly, providing recommendations based on local knowledge and hotel practices.
• Ensure Concierge Staff is aware of available city activities (theatre, sports, concerts, shows, exhibits, sightseeing); maintain contacts with vendors to provide information, ticketing, and reservations.
• Keep desk collateral and information (restaurants, museums, attractions, maps) updated and current.
• Process packages, faxes, messages, and mail, incoming and outgoing, accurately and timely.
• Use software programs to record guest arrangements and ensure proper billing.
• Collaborate with Front Desk, Reservations, Door Staff, Bell Staff, and Valet Parking to manage smooth guest arrivals and departures.
• Assist with lobby coverage and door responsibilities in the absence of or during high volume periods.

• Pre‑opening experience, project, and stakeholder management.
• College degree preferably in hotel/restaurant management or equivalent experience.
• Excellent personal presentation and interpersonal skills.
• Working knowledge of division operations and Four Seasons cultural and core standards, policies, and SOPs.
• Proficiency in reading, writing, and speaking English.
• Flexible schedule and ability to work all shifts, weekends, and holidays (both day and evening).

• Lucrative salary.
• Market‑leading benefits package starting at 30 days:
  Medical, Dental, Vision, and 401(k) with employer matching.
• Time‑off plans starting on the day of hire.
• Opportunity to be part of a cohesive, inclusive team.
• Complimentary and discounted hotel stays worldwide.
• Well‑being and mental health initiatives.
• Commitment to diversity and inclusion.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L‑1 visa sponsorship.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For the EEOC Information poster, see (Use the "Apply for this Job" box below)..

Not Applicable

Full‑time

Customer Service

Industries:
Travel Arrangements and Hospitality