Front Desk Manager

Overview

Guest Services, Inc. is a leader in private hospitality management and a trusted National Park Service concessionaire in the United States. The company manages a diverse portfolio of client sites, including hotels, resorts, dining facilities, government sites, and recreational areas. Headquartered in Fairfax, Virginia, Guest Services, Inc. operates more than 250 facilities, hosting over 35 million guests annually. The company has a team of over 3,000 employees dedicated to delivering exceptional service and memorable guest experiences.

We are seeking a full-time Front Desk Manager at our Double Tree Hilton property in Naples, FL. The Front Desk Manager will oversee daily front desk operations, ensure seamless guest check-in and check-out experiences, manage reservations, and provide exceptional customer service. The role involves supervising front desk staff, addressing guest inquiries, resolving concerns, and maintaining an organized and welcoming environment.

• Strong customer service, interpersonal, and communication skills
• Proficiency in managing reservations systems and front desk operations
• Supervisory and team leadership abilities
• Organizational and problem-solving skills with attention to detail
• Proficiency in basic computer and office software (e.g., Microsoft Office Suite)
• Experience in hospitality or customer-facing roles
• Bachelor’s degree in hospitality management, business, or a related field is preferred
• Familiarity with industry standards, policies, and practices is a plus

• Mid-Senior level

• Full-time

• Hospitality