Manager, Food & Beverage

3900 City Gate Blvd N, NAPLES FL 34117, United States

Pay: $70000 - $70000

At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.

• Grow your career
  : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks
  :
  Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn
  :
  Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being
  :
  We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness
  :
  Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

• As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.
• Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Ensures compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge;
  Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements;
  First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack;
  Extends to activities designed to minimize waste.
• Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot…