Valet Attendant, Residences

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully re‑imagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

The Valet Attendant is responsible for creating a strong sense of arrival for hotel, restaurant and banquet guests. This position arranges for cars to be parked or retrieved. The Door Attendant arranges transportation for guests and assures that guests’ departure is swift and complete.

• Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assist guests descending from cars. Issue appropriate valet parking ticket to guests who want a car parked. Give verbal greeting to guests arriving on foot. Open hotel doors for all guests.
• Unload guest luggage from car, tag it and follow luggage handling policy and procedure. Escort hotel guests to the Front Desk for check‑in, introduce them to the Front Desk Agent. Transfer luggage to the Bell Staff.
• Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
• Provide guests with directions, recommendations, and information about the city and its attractions. Call taxis as needed. Load luggage in car for departing guests.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, etc.
• Greet all guests passing through Front Door and offer them assistance; assist in meeting all Four Seasons Standards of the Front Office arrival and departure experience.
• Ensure exterior and immediate interior of resort entrance is kept clean and organized.
• Assist with group arrivals, including but not limited to unloading and organizing luggage from buses.
• Ensure familiarity with daily event schedules, outlet hours of operation, and resort activities and offer directions and information when necessary.
• Assist Valet staff during high‑volume periods by answering calls and pulling tickets.
• Oversee curbside arrivals.
• Coordinate the operation of the house car. Provide alternatives to house car during peak times.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co‑workers and supervisors.
• Provide a high level of cleanliness on the driveway and hotel entrance.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Staff and Valet Parking Staff.
• Assist guests with use of complimentary house car, manage guests' schedules and expectations of wait times, if any.

• High school education or equivalent experience.
• Average reading, writing, and oral…