Merchant Services Service and Implementation Specialist - Linga

Merchant Services Service and Implementation Specialist - Linga

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Merchant Services Service and Implementation Specialist within PNC's Linga organization, you will be based in Naples, FL.

The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

Key Responsibilities

• Manage key accounts and client relationships while identifying opportunities for growth.
• Oversee PCI compliance, ensuring customers meet requirements within the first 90 days.
• Handle service ticket requests and maintain accurate internal reporting and ticketing systems.
• Identify process improvement opportunities and maintain up-to-date client demographic tracking.
• Provide technical support for POS debit and credit terminal hardware/software.
• Communicate effectively with merchants, agents, partners, and internal teams via phone, e‑mail, and other channels.
• Organize and prioritize multiple tasks in a fast‑paced environment while meeting deadlines.
• Ensure confidentiality and compliance with company policies.

Qualifications

• Experience in customer service; payments industry experience preferred.
• Strong communication skills for client interactions and internal collaboration.
• Ability to work under pressure, prioritize tasks, and manage multiple projects.
• Advanced problem‑solving and analytical skills; sales and negotiation experience a plus.
• Proficiency in Microsoft Office and general office equipment.
• Familiarity with PCI compliance processes and POS systems preferred.
• Project management mindset with a solution‑oriented approach.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client‑specific operating procedures. May provide sales or consultative support to clients in selected deals.
• Utilizes data provided from sales and/or sales support personnel to establish or update client‑specific information for assigned product. Coordinates and produces data for pre‑implementation validation.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.
• Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.
• Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model

Competencies Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures

Work Experience Roles at this level typically require a university / college degree with…