Supervisor Helpdesk EMEA

Do you have excellent qualifications? Have you already achieved a lot in your career but still expect more?

Then it's time to take the next step! At Arthrex, you can expect an innovative and international working environment.

We are one of the world’s leading companies in the field of orthopedics, arthroscopy, sports medicine and orthobiologics. True to our mission statement Helping Surgeons Treat Their Patients Better, we have been committed to developing innovative products and surgical procedures for over 40 years. Arthrex was founded in 1981 in Munich, Germany. Today our headquarters are based in Naples (Florida, USA) with a large network of subsidiaries in 21 countries.

Our corporate culture is shaped by transnational cooperation as well as the exchange between colleagues of different nationalities. The opening up of new business fields and expansion of our product range help to secure continuous growth and enable us to take a leading role in the development of high‑quality products both today and in the future. A major factor in this success is the commitment of our employees, in return for which we offer a motivating work environment where staff are valued and treated with respect.

Arthrex is a fast‑growing medical device company in the healthcare sector, specialising in Sports Medicine while expanding into Arthroplasty, Spine, Extremities & Trauma, Biologics, and Theatre Capital. Our culture is the driving force behind our success: enjoying what we do, delivering exceptional work, thriving on teamwork and trust, making a positive impact, and never stopping learning. We are continuously growing and seek driven, positive individuals with a resilient attitude and passion to succeed.

If you have that extra edge, this is the start of a great journey - new opportunities across the business await those ready to bring them to life.

The Supervisor will be responsible for organising and managing the EMEA Helpdesk team, ensuring the effective processing and resolution of all IT tickets. A key focus will be on continuously enhancing end‑user services, driving improvements that strengthen support delivery and overall customer satisfaction.

• Provide technical and disciplinary leadership, guiding and developing the EMEA Helpdesk team.
• Act as the primary point of contact for employees on‑site, off‑site, and across EMEA subsidiaries.
• Ensure uninterrupted delivery of end‑user services in cooperation with the team.
• Oversee installation and maintenance of end‑user hardware and software, workstation setups and moves, mobile device administration, and network/telephony connections—delegating tasks appropriately.
• Ensure all incoming IT tickets are processed and resolved by the appropriate specialist departments.
• Collaborate globally with colleagues in AMERICAS, LATAM, and APAC to introduce and implement unified standards.
• Analyse, report on, and optimise helpdesk/service desk processes, recommending improvements where needed.
• Prepare, update, and present regular status reports.
• Participate in and lead IT infrastructure projects as required.

• Successfully completed vocational training in IT (e.g., IT Specialist) or a degree in computer science, software engineering, or a related field, or an equivalent qualification.
• Several years of professional experience in Information Technology, ideally within Helpdesk or Support functions.
• Proven leadership experience over several years, demonstrating the ability to manage and develop teams effectively.
• Experience working with overseas subsidiaries, particularly within EMEA regions, and collaborating across international teams.

• Strong leadership skills with the ability to guide and motivate teams effectively.
• Excellent English communication skills, both spoken and written.
• High sense of responsibility, commitment, and flexibility in managing tasks and priorities.
• Problem‑solving mindset combined with a service‑oriented approach to support delivery.
• Team‑focused attitude with a willingness to adapt and familiarise oneself with new areas of responsibility.
• Solid technical knowledge…