Desktop Support Technician

Connecting People in Finance & IT | Vernovis

Desktop Support Technician – Entry Level / Early Career

Location: Naples, FL (Onsite)

Employment Type: Full-Time

Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. Founded and headquartered in Ohio, we help professionals achieve their career goals by connecting them with innovative projects and dynamic direct-hire opportunities in the Midwest and beyond.

Are you a recent graduate with a passion for technology and problem-solving? Our client, a leading provider of medical imaging and diagnostic services, is seeking a Desktop Support Technician who is ready to kickstart their IT career in a hands‑on environment. This role is perfect for someone who enjoys helping others, takes pride in solving technical challenges, and wants to grow within a collaborative, fast‑paced organization.

• Provide first‑level technical support for users—troubleshooting software, hardware, and peripheral issues.
• Respond to support tickets and calls quickly and courteously, ensuring an excellent customer experience.
• Document, track, and monitor issues to ensure timely resolution.
• Collaborate with System Engineers and other team members to resolve escalated issues.
• Assist with the setup, configuration, and deployment of computers and software tools.
• Work primarily during 1st shift hours (after 6 months, paid on‑call rotation every 8 weeks).

• A strong work ethic and enthusiasm for learning new technologies.
• At least 1 year of experience working with Microsoft Windows operating systems (through coursework, internships, or professional experience).
• Bachelor’s degree in a technical field or Associate’s degree plus related work experience.
• Basic understanding of networking and remote access troubleshooting.
• Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent communication skills and a customer‑first mindset.
• Ability to collaborate with peers and support users at all levels of the organization.
• Must have a valid driver's license and reliable transportation, as you will be supporting multiple sites (mileage will be compensated).

• Prior experience in a helpdesk, customer support, or IT internship role.
• Exposure to healthcare, radiology, or medical informatics systems (a plus, not required).

Our core values fuel our decisions and guide our actions:
Integrity – an uncompromising commitment to honesty and strong moral principles;
Collaboration – a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals;
Extraordinary Service – a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations.

Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full‑time basis and not violate any immigration or discrimination laws.

Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.

Entry level

Full‑time

Information Technology

Technology, Information and Media, Hospitals and Health Care