Project Manager, Operations Manager, Client Relationship Manager
Listed on 2025-12-22
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Management
Operations Manager, Client Relationship Manager, Business Management
Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!
PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions:
Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER:
- An exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement!
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Shift
M-F | 8:30a – 5:00p
Work Location
Onsite – Medina, OH;
Naples, FL
Division
Facilities Management
Team
Facilities Management
Reports To
National Account Operations Manager
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Job Purpose
The Project Manager is responsible for serving as the primary point of contact for clients at both local and corporate levels for assigned projects. This role manages multiple projects simultaneously from initiation through completion, ensuring alignment with client expectations, timelines, and company standards. The Project Manager works in direct coordination with account representatives to deliver successful outcomes and maintain strong client relationships.
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Responsibilities
- Client Issue Resolution: Responds promptly to client maintenance requests via PVC Connect and direct communication; evaluates concerns and manages work orders through completion using best practices.
Vendor and Work Order Management: Creates and manages work orders, sources and assigns subcontractors or technicians, and ensures timely, cost-effective service delivery across multiple ongoing projects.
Communication and Coordination: Maintains clear and continuous communication with clients, vendors, and internal stakeholders; negotiates quotes, provides updates, and ensures customer satisfaction.
Project Oversight: Manages 45–60 open work orders concurrently, averaging 8–15 per week with values ranging from $200 to $1M; ensures projects are completed on time, within scope, and at high quality standards.
Process Compliance and Leadership: Adheres to SOPs and company guidelines while supporting Facilities Management staff; may lead rollouts, prepare bids, and identify opportunities for additional business.
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Requirements
- Experience in Facilities Management: Minimum of 3–5 years of experience resolving client issues in a commercial facilities or property management setting.
Customer Service Expertise: Proven success in a phone-based customer service role with strong communication and problem-solving skills.
Education or Equivalent Experience: Bachelor’s degree in Business Administration preferred; alternatively, 5–7 years of relevant experience without a degree.
Technical Proficiency: Strong computer skills required, including experience with CRM systems, data entry, scheduling, and reporting tools.
Industry Knowledge: Familiarity with construction and general trades required; PMP certification is a plus.
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Do YOU have these qualities?Apply now to explore a fulfilling career with Pleasant Valley Corporation!
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