Showroom Manager

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Overview:

The Showroom Manager at Stark Carpet is a pivotal leadership role responsible for driving sales growth, enhancing client retention and relationships, leading a dynamic sales team, and ensuring the smooth operation of the showroom. This role is designed for individuals with a robust background in showroom management, a deep appreciation for the interior design trade, and strong leadership capabilities. The ideal candidate will be proactive, goal-oriented, and skilled in utilizing technology to improve business outcomes, embodying and promoting Stark's values and vision.

Job Title: Showroom Manager

Overview:

The Showroom Manager at Stark Carpet is a pivotal leadership role responsible for driving sales growth, enhancing client retention and relationships, leading a dynamic sales team, and ensuring the smooth operation of the showroom. This role is designed for individuals with a robust background in showroom management, a deep appreciation for the interior design trade, and strong leadership capabilities. The ideal candidate will be proactive, goal-oriented, and skilled in utilizing technology to improve business outcomes, embodying and promoting Stark's values and vision.

In alignment with Stark's operational and strategic objectives, the Showroom Manager will undertake the following key responsibilities:

Sales Growth:

• Strategically identify target accounts to organize showroom visits, office presentations, and out-of-office meetings, enhancing rapport for the company and its Account Managers.
• Assist in closing orders by providing expertise on product selection, pricing, estimates, and discount approvals to meet personal sales goals.
• Reach minimum personal sales goal

Client Retention/Relations:

• Constantly recycle inactive accounts and directly address client complaints and order issues to foster lasting client relationships.
• Facilitate client presentations to highlight Stark's offerings and value proposition.

Sales Team Leadership:

• Lead a team of approximately X salespeople, managing an annual business volume of $X million, fostering a culture of success and growth.
• Organize weekly team meetings and bi-weekly sessions with Account Managers to review sales performance, pipeline, and strategize on account management.
• Conduct individual coaching to promote professional development and meet sales objectives.

Operational Excellence:

• Oversee showroom operations, including the management of the Showroom support personnel, to ensure a high standard of operational efficiency.
• Promote Stark's culture, reinforcing best practices and standards of excellence across the team.
• Actively engage in and promote continuous learning and development—for yourself and your team—to foster a culture of growth and adaptability.

Job Requirements :

• A minimum of 3 years of experience in showroom management, with a strong preference for a background in luxury sales or the interior design trade.
• Exceptional interpersonal, communication, and technological skills, with a strong interest in the interior design trade.
• Advanced knowledge of carpet qualities, manufacturing techniques, or relevant sales management experience.
• B.A. / B.S. Degree in Interior Design or a related field is preferred.

Essential Competencies and

Skills:

• Leadership and Strategic Vision:
  Guide the team towards achieving Stark's goals with a clear, strategic approach.
• Client-Centric Sales Approach:
  Deep understanding of sales strategies with a focus on building and maintaining client relationships.
• Operational and Technological Proficiency:
  Streamline showroom operations using technology, enhancing efficiency and client experience.
• Innovative and Adaptive Leadership:
  Embrace new technologies and methodologies for continuous improvement and adaptability.
• Effective Communication:
  Employ outstanding communication skills to lead the team and collaborate across departments.
• Attention to Detail:
  Maintain a meticulous approach to ensuring showroom standards and quality in service delivery.

Company Info

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:

To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:

Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative…