Operations Manager, Luxury Hospitality Valet

Overview

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable — giving us back our most valuable asset, time.

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role supervises at least two full-time employees (or the equivalent) and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

This role will be for a high-end luxury hospitality location.

• Manage a team of hourly employees
• Schedule shifts and verify time and attendance tracking
• Plan, organize and manage the work of hourly team members, ensuring proper deployment and task completion according to organizational requirements and Metropolis standards
• Interview, hire and develop team members
• Ensure team members complete all necessary training
• Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
• Control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching individual staff members
• Work closely with the client to define performance measurements and execution
• Ensure all client operational documentation is complete and recorded for client and Metropolis records
• Ensure Metropolis's standards of customer service are met
• Greet customers and clients in a courteous manner
• Communicate with customers and staff for general inquiries about parking, locations, and customer service inquiries
• Observe and coach team members to meet customer service standards
• Implement company initiatives and processes
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities as required based on the needs of the assigned location
• Perform other duties as assigned

• Luxury hospitality leadership experience is strongly preferred
• High School Diploma or GED required; some college preferred
• Prior business experience preferred
• Scheduling and payroll knowledge a plus
• Ability to plan and manage time for multiple tasks to meet established deadlines
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
• Able to detect safety concerns and adjust accordingly
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative…