QSight Hospital Operations Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The anticipated salary range for this position is $70K-$75K. The actual compensation offered may vary based on job related factors such as experience, skills, education and location

The QSight Hospital Operations Manager partners with the QSight Director Hospital Operations and is responsible for the Supply Chain logistics for QSight Kanban as well as LUM distribution and bulk distribution logistics throughout the hospital. This teammate will help develop the strategic business plan and tactics necessary for Owens & Minor to manage and optimize supply chain throughout the hospital. This role is responsible for managing the Kanban teams that deliver LUM to the units as well as the Receiving team who manages the Bulk and Core Supply areas of the hospital.

These services may include advanced logistics services, inventory management services, or technology services that includes the management of O&M teammates to help support these services. The QSight Hospital Operations Manager will engage regularly with the team and collaborate with their customers for the areas they service throughout the hospital through established and agreed upon key performance indicators. They manage the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers.

QSight Hospital Operations Manager collaborates with the Director, QSight Hospital Operations and together they manage the team assigned to Kanban and the receiving team. They schedule the time of these resources to meet the needs of the area and collaborates with the Director; QSight Hospital Operations to ensure that projects are staffed professionally and that resources maximized to ensure customer success.

They interface heavily with customers including hospital executives. They collaborate with Sr Manager QSight Operations, Area Sales Directors, and other O&M teammates to provide exceptional customer service and deliver on customer expectations by ensuring optimal performance of O&M's supply chain and logistics offering.

Core Responsibilities:

• Places safety first. Follows all procedures and policies and ensures teammates are following safety protocols
• Creates an environment of inclusion that adheres to the O&M Culture while practicing the IDEAL core values;
  Integrity, Development, Excellence, Accountability and Listening
• Works with appropriate O&M teammates and management to ensure continuity of customer relationships and profitability. Ensures that the O&M service offerings are integrated, where appropriate, into the operation of the supporting area.
• In collaboration with the Director, Hospital QSight Operations and other O&M leadership, develops a strategy for communicating, streamlining processes, increase efficiencies, data analytics and optimize PARs
• Tracks and reports specific performance indicators to monitor the success of the engagement; identifies issues and resolves obstacles to ensure success.
• Meets with strategic customers from each area to develop business and implementation plans. Leads, plans, directs and coordinates the implementation efforts of O&M towards the accomplishment of both Customers and O&M business goals and objectives, ensuring profitable services growth within their area of responsibility.
• Manages the engagement process for all projects, advanced logistics services, inventory management services and technology services in the "area" assigned. Creates infrastructure to rapidly roll out new initiatives. Ensures engagements are staffed in a consistent and professional manner. Hires, trains and manages teammates for associated area. Performs annual performance reviews of teammates assigned to his/her area of responsibility.
• Communicates engagement status to customers and to O&M account management. Collaborates with other O&M leaders to deliver Monthly/Quarterly/Annual Business Reviews and present performance indicators relative to the areas managed.
• Collaborates with internal parties to facilitate the resolution of issues and to ensure consistent and correct communications. Collaborates with the Director QSight Hospital Operations Performance to write statement of work (SOW) and contracts to support proposals. In collaboration with Director, SOW and contracts to plans and staffing.
• Works with Sr Manager QSight Operations and Director QSight Hospital…