Covenants Manager

The Covenants Manager is responsible for supporting the General Manager on site with any delegated administrative, financial, or operational tasks. The Covenants Manager is primarily responsible for: oversight of Compliance and AMC operations, ensuring operations of the departments are compliant with the Governing Documents of the Association, and ensuring operations are executed according to the service standards of the Association and Castle Group, and providing leadership, oversight, performance management, and support to the teammates they are responsible for.

In the absence of coordination/administrative teammates, the Covenants Manager is also responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in the Association's Declaration of Covenants, and/or administration of AMC applications and ensuring operational continuity of the departments.

The Covenants Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Other duties may be required, as assigned by the General Manager or Community Manager.

• Responsible for ensuring inspection of the community on a recurring schedule as determined by the Association’s policies and Governing Documents, and at the direction of Community Management. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion and timely follow up on all violations, escalating appropriately per the Association’s Governing Documents and management of fines as appropriate/applicable.
• Responsible for ensuring violations are uploaded to the Production folder/processing mechanism for mail-outs daily. Ensuring all notices are mailed appropriately, and in accordance with Texas Property Code 209.
• Prepare or oversee preparation of and quality check of all violations and fining notices and assess fines to owner ledgers as applicable.
• Respond to resident inquiries with the information necessary to correct the violation in a timely manner.
• Communicate seasonal reminders and violation trends/patterns to the General Manager and Communications Coordinator so that courtesy notes can be sent to residents via the weekly newsletter.
• Prepare the notice/agenda/packets for the Compliance and Hearing meetings as requested by residents and coordinate and attend the meetings.
• Create the discovery packets for and attend Board meetings upon request to address violation appeals or AMC appeals.
• May be involved in the inspection, review, and research of the Homeowner Architectural Modification process.

• Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.

• Manage and track all activity logs and incident reports for the General Manager’s review and assist in investigations as needed.

• Resolves and follows up on all complaints/issues and reports to the General Manager
• Assist in investigations and tape/log reviews for any unusual incidents.
• Resolves and follows up on violation complaints/issues with Royal Service.
• Follows safety procedures and maintains a safe work environment.
• Provides training as needed for new hires in the corresponding department.
• Monitors and controls Electronic Security and Gate Control Systems, where applicable.
• Assists Community Management with any special…