Spa & Wellness Manager

Esplanade by the Islands
Naples, FL 34114, USA

Esplanade by the Islands, located in Naples, FL
, is pleased to announce an excellent career opportunity for a
Spa & Wellness Manager
! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of
Troon
, you’ll contribute to a global leader in golf and community management.

Compensation
: $75,000 annually

The Spa & Wellness Manager leads daily operations, the member experience, and the financial performance of all Spa and Fitness programming within the community. This position oversees spa services, group fitness classes, personal training, Wellness Memberships, retail, and related facilities. The Manager develops engaging programs, leads qualified employees and service providers, maintains safe and compliant operations, and drives participation, retention, service excellence, and responsible revenue growth in alignment with Esplanade Resort Experiences brand standards.

• Lead the Spa and Fitness team, including employees, qualified instructors, licensed spa professionals, independent contractors, and vendors, consistent with applicable agreements and company policy.
• Help recruit, select, train, supervise, schedule, manage, and evaluate the Wellness team.
• Develop and monitor training and education opportunities for subordinates and encourage self‑improvement.
• Handle discipline and termination of subordinates under the HR Department and company policy.

Daily Operations / Scope of Position:

• Ensure Spa and Fitness operations comply with applicable laws, professional licensing, certifications, insurance requirements, safety protocols, and national brand standards.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Develop and manage Spa and Fitness operating budgets, revenue forecasts, payroll, contracted services, supplies, and expense controls; review results and implement corrective strategies.
• Attend weekly Department Head meetings and convey all relevant information to staff and vendors as needed.
• Order and maintain adequate levels of inventory effectively by conducting monthly inventory and developing procedures for accurate inventory control and monitoring.
• Lead spa treatment programming, service menus, pricing recommendations, licensed provider scheduling, treatment room utilization, retail sales, and service quality.
• Develop and maintain group fitness schedules based on Member interests, seasonal demand, instructor availability, attendance, and operating budgets.
• Recruit, onboard, schedule, coach, and evaluate qualified group fitness instructors and personal trainers; verify credentials and required insurance.
• Oversee personal training offerings, including individual, semi‑private, and small group sessions, with approved pricing and compensation structures.
• Oversee Annual Wellness Membership enrollment, renewals, retention, and accurate tracking of each Member’s established rate and eligibility under approved membership terms.
• Monitor departmental performance and recommend strategies to improve spa utilization, group fitness participation, personal training revenue, membership retention, and retail sales.
• Ensure consistent service delivery, contraindication screening where applicable, incident response, and adherence to approved safety and operational procedures.
• Maintain accurate appointments, class registrations, membership records, transactions, revenue reporting, and attendance through approved club management and reservation systems.
• Collaborate with Resort Lifestyle and Marketing teams to implement Spa and Fitness campaigns, promotions, and…