Business Office Director; Senior Living

Discovery Management Group leads one of the nation's most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

As Business Office Director
, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

As the Business Office Director
, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.

• Status: FULL TIME
• Schedule:
  
  Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
• Location:
  
  Naples, FL
• Rate of Pay: $60k-$65k

Welcome to Discovery Village Naples, a trusted destination for Independent Living, Assisted Living and SHINE® Memory Care. Our resort-style community features gourmet Culinary Dining, a state-of-the-art Dimensions Health and Fitness Center, an indoor therapy pool, heated outdoor pool and cabanas, Silver Cinema movie theatre, and concierge transportation. Located just minutes from Gulf-coast beaches and upscale shopping in Naples, Florida, we deliver modern amenities, compassionate support, and a lifestyle rooted in connection and independence

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

• Three years of related experience is required
• Experience in business office management, payroll, or…