Restaurant Supervisor

Restaurant Supervisor at Great Wolf Lodge

Pay: $24

The Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

• Grow your career: a great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels
• Great Perks: take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: gain access to Great Wolf University for on‑the‑job training, functional, and leadership training
• Prioritize Your Well‑Being: we offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
• Provides administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel related matters
• Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
• Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re‑stocking, quality, and staff breaks and performance
• Ensures that restaurants are sanitized, cleaned, stocked, and set up correctly for opening and that they remain that way through the shift
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
• Identifies all Out of Order equipment and passes it along to Manager for repair
• Supports management in staff performance related matters including employee reviews, corrective action, investigations, conflict resolution, etc.
• Assists with the coordination and execution of birthday parties
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

• Some High School education or equivalent
• 1+ year previous experience in a food service team lead capacity or leadership role
• 1+ year utilizing Point‑of‑Sale (POS) technology
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed
• Successful completion of criminal background check and drug screen

• Prior experience with Micros POS
• Serve‑Safe and/or TIPS certification
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality

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