Sales Advisor

Position: H&M Sales Advisor

Job Description

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

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Day in the Life Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories and products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with the store management team.

Fashion & Trend Awareness

• Keep up to date with the fashion scene, trends, styles, brands, products, competitors and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development.

Retail Operations & Visual & Commercial Execution

• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Upkeep and follow best practice for any in‑store OMNI services & tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store.
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passion for fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Benefits & Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization guided by our seven unique values that have been part of our success for over 75 years.
• You’ll have access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• We are an inclusive company where you’re encouraged to be yourself at work.
• Large global talent community where career growth and aspirations have no limits.
• Comprehensive benefits: health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, including a community day to serve your local community.
• Employee discount at H&M, Other Stories, COS and more.

Additional Information

Job Status:
Hourly, Non‑Exempt
EEOC Code: SLS
Compensation:
Sales Associates Pay Rate $14.00 per hour

Inclusion & Diversity

H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact the appropriate department. We ensure a fair and equal hiring process and do not request cover letters that could trigger unintentional biases.

Company Description

H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our mission is fashion and quality at the best price sustainably.

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