BDC Manager - Internet Sales

Lead our internet sales department, and have your weekends to yourself. DeVoe Automotive is seeking an experienced BDC Manager to lead our internet sales department across our Buick, GMC, and Subaru stores. You'll own our CRM, our follow-up process, and our lead reporting, and you'll lead our Business Development Representatives.

This is a true Monday-Friday leadership role. No Saturdays, no Sundays, no rotation.

We combine the stability of a family-owned dealership group with the structure, technology, and leadership of a high-performing organization. We live our core values every day:

• We do the right thing
• We passionately care
• We are team-oriented
• We are driven to excellence

This is a long-term career opportunity with a growing organization, where your work directly shapes the success of our sales operation.

• $80,000-$105,000+ annually
• Base salary plus monthly bonus on department appointments set, appointments shown, and vehicles sold
• Paid weekly

• CRM:
  Own and administer our CRM, including users, lead routing, lead sources, and data quality.
• Process:
  Build and maintain lead follow-up schedules and the email and text templates for new, unsold, and re-engagement leads.
• Reporting:
  Track and report response time, appointment set, show, and close rates. Present monthly results to leadership.
• Lead-source ROI:
  Measure the performance of each lead provider and recommend where to invest.
• Leadership:
  Supervise, coach, and set goals for our BDRs, using call reviews and CRM activity to drive improvement.
• Sales:
  Personally handle internet leads and sales calls, and set appointments that show.
• Collaboration:
  
  Work closely with sales managers and leadership to improve results from first contact to sold.

• 2+ years of dealership internet sales or BDC experience, with leadership or supervisory experience preferred
• Strong working knowledge of an automotive CRM (Reynolds Focus, Vin Solutions, Drive Centric, eLeads, or similar)
• Comfort with Excel and reporting, and the ability to turn data into action
• Experience coaching, training, or leading others
• Organized, process-driven, and accountable
• Professional communication by phone, text, and email

• Monday-Friday schedule, weekends off
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off (vacation, sick, holidays)
• Life and disability insurance
• Advancement opportunities within the organization

Full-time, Monday-Friday. Valid driver's license. Pre-employment background check and drug screening.

DeVoe Automotive is an Equal Opportunity Employer and Drug-Free Workplace.