BDC Customer SALES​/MANAGER Rep

Automotive Dealership | Naples, Florida

Job Title: Business Development & Sales Manager
Location:Naples, FL
Job Type:Full-Time
Industry:Automotive / Automobile Dealership
Compensation:Competitive salary plus performance-based incentives (based on experience)

We are seeking a motivated, professional, and results-driven Business Development & Sales Manager to join our automotive dealership in Naples, Florida. This individual will play an important role in generating new business opportunities, managing incoming customer inquiries, following up on internet leads, and developing relationships that help grow dealership sales.

The ideal candidate is comfortable on the telephone, has excellent communication skills, understands the importance of customer follow-up, and can identify opportunities to expand the dealership's business within the automotive industry.

This position is ideal for someone who enjoys sales, building relationships, making outbound calls, and helping a business grow.

Business Development & Sales

• Identify and develop new business opportunities for the dealership.
• Build and maintain relationships with potential customers, business partners, and automotive industry contacts.
• Proactively reach out to prospective customers and businesses to generate new sales opportunities.
• Support dealership sales initiatives and help increase customer acquisition and retention.
• Develop creative strategies to expand the dealership's presence and generate additional revenue.

Telephone Sales & Customer Follow-Up

• Handle incoming telephone calls and respond professionally to customer inquiries.
• Make outbound calls to prospective customers, existing customers, and business contacts.
• Follow up consistently with customers to generate appointments, sales opportunities, and repeat business.
• Maintain professional telephone etiquette and represent the dealership positively.
• Track customer interactions and follow-up activities to ensure no opportunities are missed.

Internet Lead Management

• Respond promptly to internet leads, online inquiries, and prospective customer requests.
• Contact potential customers by phone, email, and other approved communication channels.
• Qualify leads, identify customer needs, and schedule appointments when appropriate.
• Maintain accurate records of leads, communications, and follow-up activities.
• Work with the dealership team to convert leads into business opportunities.

Administrative & Computer Responsibilities

• Use Microsoft Excel and Windows-based computer systems to maintain records, track leads, and prepare reports.
• Update customer information and maintain organized sales and business development records.
• Monitor lead activity, follow-up performance, and business development opportunities.
• Assist with sales reports, customer databases, and other administrative tasks as needed.

• Previous experience in sales, business development, telephone sales, or customer service.
• Automotive industry or automobile dealership experience preferred.
• General knowledge of the automotive industry and dealership operations.
• Comfortable making a high volume of outbound telephone calls.
• Excellent verbal and written communication skills.
• Strong customer service, follow-up, and relationship-building abilities.
• Working knowledge of Microsoft Excel and Windows-based computer systems.
• Ability to manage multiple leads, prioritize tasks, and stay organized.
• Self-motivated, dependable, and goal-oriented, with a strong desire to generate new business.
• Professional demeanor and the ability to communicate effectively with customers and business partners.

The following qualifications are a plus:

• Experience…