Account Manager; Bi-Lingual, Spanish

• Posted on October 27, 2026

• Showing 1 location Naples, FL, USA
• Hybrid
• Cust Sup, Sales& Outreach
• Full-Time
• Requisition #: ACCOU
  010262

Company Summary

At Sorenson, we believe everyone deserves to be understood. We combine expertise, technology, and care to help people connect across languages and communities.

Join a team that puts people first, takes ownership, and helps the world connect beyond words.

Job Summary

Help make a difference!

Caption Call is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the Caption Call phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts.

This is a full-time position with potential for career growth and advancement.

• Generate leads by demonstrating the Caption Call phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent Caption Call at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of Caption Call. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

This position has no supervisory responsibilities.

25-50%

Minimum

High School Diploma or GED

• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.

Benefits Disclosure:
Consistent with applicable state and local pay transparency and job posting requirements, the Company provides eligible employees with access to a comprehensive benefits package. Benefits offerings may vary based on position status, location, and other eligibility requirements. Full-Time Employees may be eligible for medical, dental, and vision insurance;
Health Savings Account (HSA) and Flexible Spending Account (FSA) options; life insurance; disability insurance; hospital indemnity, accident, and critical illness coverage; a 401(k) retirement savings plan with company matching contributions; paid time off (PTO); and paid sick leave. Part-Time Employees may be eligible for a limited medical plan; dental and vision insurance; voluntary life insurance; short-term disability…