Remote Cell Phone Repair Technician

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities
• Training/Certification on-the-job
• Monthly sales commissions

This job is for qualified Cell Phone Repair Technicians who like to travel to customer’s homes or place of business to repair their iPhones or smartphones (majorly Apple, Samsung or Google Pixels) from our company repair van. Our Remote Tech/Home Service Department provides insurance repairs and customer-requested repairs direct to customer’s homes or place of business in our company van. The Remote Technician receives the leads/customer orders each day and then scans parts from inventory and places parts for the day’s repairs in the van.

The Technician’s daily routes are then scheduled in our Driver’s app that the driver has downloaded to their phone. The driver then drives company van with repair equipment to customer’s homes/place of business and then receives customer’s device for repair, properly records customer and device information and diagnostics in the app, executes the repair in our company van and then completes final repair diagnostics and returns to the customer their phone fully repaired like new and completes workorder and/or receives payment via our app.

uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices. Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer’s devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers.

This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create work orders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.

This job can be full-time or part-time and scheduling can be flexible depending on number of jobs and scheduling and your availability. Jobs are scheduled between 8AM and 7 PM daily and schedules are visible the day before work begins. If work is completed for that day, driver can go home early. If jobs don’t start until later in the day you can come in later.

This job requires you as the technician to service the customers at the times they request. If you have one job scheduled for that day, then you only need to do one job. If you have 10 jobs scheduled then you do 10 jobs. Wages are per hour and dependent upon skill level and experience. You report to store location and pull parts from inventory based on schedules.

If not already trained in Samsung or iPhone or Google repairs, you will need to complete training courses and pass repair skill tests before beginning remote technician work.

Here at uBreaki

Fix, we remain confident that we are the best at what we do because of our customer’s continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer’s iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality. We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to receive continual electronics repair training to stay up‑to‑date with our partner’s requirements.

We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iPhone and iPad products.

Job Purpose:

Serves customers by providing the best solution and experience for their technology repair needs.

Our customer’s continued positive feedback and referrals have allowed uBreaki

Fix to become one of the world’s leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it’s…