HVAC Success Coach​/QC

HVAC Success Coach / QC

Plumbing, Cooling & Electrical Nerds, a leading home service company focused on providing a 5‑star customer service experience, is seeking a dynamic HVAC Success Coach / Quality Control professional. This role is a proactive leadership position to help HVAC service technicians in the field become more successful and to provide the best possible customer experience.

• Help prepare for calls – mindset and previous options given
• Build options and guide technicians through customer interactions
• Close calls by overcoming customer objections
• After call actions: recap the call and give feedback
• Customer satisfaction & quality inspections (workmanship)
• Technician training on workmanship, safety, code requirements and products
• Work alongside the field team to evaluate and ensure completion of work in terms of training
• Know all company policies, guarantees and core values

• Interact with an assigned group of field technicians on every call to ensure all steps of the service system are followed and all viable options are presented to the customer
• Contribute to improved technician performance by assisting via phone and computer with customer interactions and presenting options
• Support the implementation of organizational changes, such as new technologies, procedures or strategies
• Inspire & motivate your team to perform at their best. Recognize and celebrate achievements & provide encouragement during challenging times
• Stay updated with industry trends, best practices and new technologies related to plumbing services
• Continuously seek opportunities for improvement and implement innovative approaches to enhance the company's success and identify bottlenecks and inefficiencies
• Drive team processes through administrative duties such as scheduling, reporting numbers, etc.
• Champion company culture

• 3+ years of total HVAC service experience
• Previous experience in training and implementing procedures
• Knowledge of Florida HVAC codes
• Computer competent (iPad/iPhone and Google products)
• Nexstar Training and Service Titan experience a plus
• Strong written and verbal communication skills
• Outgoing personality that blends well with a fast paced and goal‑driven environment
• Willing and able to accept and embrace constant change
• Strict adherence to company core values, mission statement, and goals
• Able to multitask, prioritize, and manage time efficiently
• Ability to encourage the HVAC Nerds team

• Dental insurance
• Vision insurance
• Health insurance
• FREE life insurance
• Paid holidays
• Paid coaching & training weekly
• Paid vacation time
• 401(k) company contribution
• Growth & advancement opportunities from management to ownership

• The position requires physical activity including walking and standing for lengthy periods of time
• Lifting to 50 pounds, climbing ladders, squatting/kneeling, crawling in tight spaces and reaching/grasping
• Equal amount of time spent indoors and outdoors with exposure to hot or cold temperatures for one or more hours

Plumbing, Cooling & Electrical Nerds is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. All candidates are required to undergo a pre‑employment drug screen and employment background checks.