Commercial Kitchen Equipment side​/Cold side Service Technician

Overview

Tri Mark USA is the country s largest provider of design services, equipment, and supplies to the food service industry. We serve design services, commercial equipment, and food service supplies across a wide range of industries. Headquartered in Massachusetts with a history dating back to 1896, Tri Mark has locations nationwide offering design capabilities, purchasing strength, delivery, installation, and after-sales service. We operate under the I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence.

Service Technician - All Levels (Associate, Service, Senior) is the role described.

Join a team that supports the kitchens of America and helps keep restaurant kitchens, stadium concessions, and hospital cafeterias running smoothly.

We provide extensive training, strong benefits, and opportunities for growth, with a focus on safety, teamwork, and customer service.

As a Service Technician, you will be the go-to expert who keeps customers  equipment up and running. Depending on experience, you ll be hired at the Associate, Service, or Senior Technician level, with pay and responsibilities aligned to your skills. You ll lead installations, perform maintenance and repairs, and ensure equipment such as fryers, ovens, and refrigerators operate reliably. Tri Mark provides tools, training, and autonomy to get the job done right.

Reports to: Service Manager

Employment Type: Full-Time;
Hot side and Cold side Service Technician

Travel: Up to 25% (primarily for training and development)

Level: Associate, Service, or Senior Technician (based on experience and capability)

Technical Excellence

• Diagnose, repair, and install a wide range of commercial kitchen equipment, from refrigeration to cooking and dishwashing systems.
• Handle on-call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.

Team Player & Mentor

• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

Safety First

• Lead and follow safety protocols, ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

Communication & Reporting

• Document work orders and service reports using a company tablet.
• Partner with customers, manufacturers, and sales reps to ensure top-notch service.

Problem Solver

• Apply creative thinking to challenging repair situations.
• Know when to call in reinforcements and when to lead the solution yourself.

What It Takes

• Associate Technician: Entry-level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1-2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands-on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver s license and clean driving record required.
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post-offer acceptance.

Physical Requirements

• Lift up to 75 lbs. safely.
• Stand, bend, kneel, crawl, and climb as needed.
• Use hands and tools with precision and care.

Join a company that provides training and trust to build a lasting career. We value every technician and support growth from entry level to leadership. We fuel the food service industry that keeps America cooking.

Note:

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