Ramp Concierge: Baggage, Valet & Customer Service

Naples Airport Authority serves the community with a purpose of providing a safe, efficient and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

We are looking for a Ramp Assistant to provide exceptional customer service by welcoming all who arrives at Naples Aviation either curbside or gate-side. Inquiries about our customers’ needs and assists them in a professional, safe, and efficient manner with luggage, directions, catering order delivery and relocation of vehicles.

• Coordinates and serves our customers with valet parking their vehicles according to our policy and standards.
• Lifts, loads, and unloads baggage and cargo, safeguarding it from damage, loss, and weather.
• Held accountable for accuracy of back-of-house activities, prepares catering, coffee, ice, and papers and that all other services are rendered in a timely manner to support our purpose of providing an exceptional airport experience.
• Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.

REQUIREMENTS

• A valid Florida driver’s license with driving record meeting Authority standards required.
• High school diploma or general education degree (GED).
• At least six months of related customer service experience.
• Ability to operate manual and automatic transmission vehicles, including Authority vehicles, golf carts, and customer-owned vehicles.
• Communicate effectively over two-way radio.
• Ability to frequently lift and/or move up to 75 pounds.

WHY SHOULD YOU APPLY?

• 40 hours of personal time annually
• Telemedicine and mental health support at no cost
• Employee Assistance Program (EAP)
• Wings to Wellness reimbursement program
• 457(b) retirement plan eligibility
• Opportunities for career development and advancement
• Work with aircraft from around the world
• Winner of Best Places to Work in Southwest Florida!

A Naples Airport Authority online application must be completed to be considered for employment. The job description is available within the online job posting. EOE/V/H/Male/Female/Drug-Free Workplace. Veterans’ preference is provided for eligible positions. Must be able to obtain a Florida driver’s license within the first 30 days of employment.

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