Airport Representative

As a valued member of our Jet2holidays Airport team you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you  We’re proud to provide our valued colleagues with a comprehensive range of benefits including:
Excellent Salary
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Career growth across & Jet2holidays
27 days holiday entitlement per year
Weekly time off   Monthly rosters shared in advance
Exclusive discounts on flights and Jet2holidays hotels
Recommend a Friend bonus scheme
What will I do  As an Airport Representative you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
Create Memories Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

Take Responsibility Be a point of contact during flight disruptions emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Be Present Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

Work as One Team Work closely with our transfers providers support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need   Right to Work Documents As we employ on local contracts you will already hold full right to work documents for Italy.

Travel & Accommodation You will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time day or night.

Flexibility We aim to provide your roster 4 weeks in advance. Your roster will include early starts late finishes split shifts & weekend working. As an Airport Representative please be aware that the role involves extended periods of standing and working outdoors particularly during the summer months. Flexibility is essential as you may also be required to support during flight disruptions serious emergencies and customer escalations.

Skills & Experience Customer service experience is a plus but not essential. You must be solution orientated friendly & positive confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied  Once your application has been reviewed by our Talent Acquisition Team you’ll be invited to complete a short video interview. If successful you will progress to the final stage an in-person interview with our Jet2holidays Destination Management team.
Want to know more about the role Click the link below!  Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video
To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page :
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Required Experience :
Unclear Seniority
Key Skills  Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security

Employment Type

:
Contract
Experience : years
Vacancy : 1

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