Host Lely

Position: Host Lely)
Current job opportunities are posted here as they become available.

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

Welcome and greet guests in a polite and friendly manner

Escort guests to their assigned tables and ensure they are comfortable

Manage guest reservations and maintain an organized seating system

Answer phone calls, take and relay messages, and provide accurate information to guests

Assist in coordinating with the waitstaff to ensure smooth and timely service

Maintain a clean and presentable host stand and lobby area

Anticipate guest needs and provide exceptional customer service at all times

Resolve guest concerns or complaints promptly and professionally

Collaborate with the management team to improve guest experience and implement any required changes

Adhere to all company policies, procedures, and safety regulations

Requirements

High School Diploma or equivalent

Proven experience in customer service or hospitality industry is preferred

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Ability to work well under pressure and in a fast-paced environment

Outstanding problem-solving skills and ability to think quickly on your feet

Professional appearance and demeanor

Basic computer skills and familiarity with reservation systems is a plus

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