Insurance and Collections Specialist

Insurance and Collections Specialist – Dental Excellence Group

Dental Excellence Group is a growing company that offers patient‑focused, high‑quality dentistry in the Northwest Ohio area. With more than 100 employees, the practice’s purpose is to create a place where dental care is friendly, comfortable, and convenient, completely changing the way people think about dentistry.

We value teamwork
, patients first mentality,
kindness and compassion
, doing the right thing
, being your best
, and making every minute count
, driving performance and efficiency.

Directly supporting the Director of Operations, the Insurance and Collections Specialist assists patients and the team in understanding and applying insurance benefits and helps maintain a healthy company cash flow by collecting on current and past‑due accounts.

• Submit and process timely insurance claims
• Perform insurance benefit checks and document in patient files prior to patient appointments
• Monitor, follow up, and provide additional information for outstanding insurance claims
• Collect on current and past‑due patient accounts
• Update patient records and communicate with the business team on account statuses and concerns
• Become well‑educated and versed in insurance plans used most frequently by patients
• Assist with other miscellaneous administrative duties as assigned

• Professional, maintaining composure in stressful situations
• Prioritizes, organizes, and completes tasks independently and timely
• Strong administrative skills, including computer, documentation, and math abilities
• Dependable – reliable attendance, accuracy, and follow‑through
• Exceptional attention to detail
• High level of integrity and confidentiality
• Collaborative and strong communicator with all levels of management, staff, and patients
• Coachable and resourceful, seeks best practices, resources, and continuing education
• Positive attitude

• Entry level

• Full‑time

• Other