General Manager; Sbarro
Job in
Napoleon, Henry County, Ohio, 43545, USA
Listed on 2025-12-20
Listing for:
Las Vegas Petroleum
Full Time
position Listed on 2025-12-20
Job specializations:
-
Restaurant/Food Service
Restaurant Manager, Catering, Food & Beverage, Server/Wait Staff
Job Description & How to Apply Below
Key Responsibilities:
- Oversee daily operations to ensure the restaurant runs smoothly and efficiently.
- Ensure food preparation, presentation, and service meet Sbarro's standards for quality, taste, and consistency.
- Monitor inventory levels and manage ordering to ensure stock is sufficient but not excessive.
- Maintain cleanliness and safety standards throughout the restaurant, ensuring compliance with health and safety regulations.
- Hire, train, and onboard staff members, ensuring they are knowledgeable about the brand and their roles.
- Provide ongoing coaching and feedback to improve staff performance and ensure high standards of service.
- Create staff schedules that ensure adequate coverage while controlling labor costs.
- Lead by example, promoting a positive, customer-focused work environment.
- Conduct performance reviews and provide opportunities for staff development and growth.
- Ensure exceptional customer service, handling complaints and issues promptly and professionally.
- Create a welcoming and friendly atmosphere, making sure that each guest has a positive dining experience.
- Implement strategies to increase customer satisfaction and encourage repeat business.
- Oversee the restaurant’s financial operations, including managing the budget, food and labor costs, and other operational expenses.
- Prepare and analyze sales reports and financial statements to track performance and identify areas for improvement.
- Implement cost-control measures to ensure profitability without compromising food quality or service.
- Ensure accuracy in cash handling, deposits, and financial transactions.
- Work with the district or area manager to implement marketing initiatives to drive traffic to the restaurant.
- Promote in-store promotions, special events, and local outreach efforts to increase brand visibility.
- Ensure the restaurant’s social media presence is maintained and that online reviews and feedback are responded to in a timely manner.
- Ensure the restaurant complies with all local, state, and federal regulations regarding food safety, health codes, and labor laws.
- Conduct regular inspections to ensure the restaurant meets all safety and sanitation standards.
- Train staff on food safety, cleanliness, and workplace safety procedures.
- Build and maintain relationships with vendors to ensure the timely delivery of supplies and ingredients.
- Monitor inventory levels and place orders for food, beverages, and supplies as needed.
- Negotiate pricing and delivery schedules with suppliers to keep costs within budget.
- Manage payroll, scheduling, and administrative paperwork.
- Prepare and submit necessary reports to the district or area manager, including sales, inventory, and staffing.
- Handle day-to-day administrative tasks, such as processing invoices and handling customer inquiries.
- Proven experience as a General Manager or in a similar leadership role within the restaurant industry, preferably in quick-service or fast-casual settings.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and customer service skills.
- Strong financial acumen with experience in budgeting, cost control, and financial reporting.
- Knowledge of food safety standards, health regulations, and operational procedures.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required.
- Previous experience managing a Sbarro location or similar pizza/Italian restaurant.
- Familiarity with point-of-sale (POS) systems and restaurant management software.
- Ability to handle high-pressure situations and resolve conflicts effectively.
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