General Manager; Miss J's Cafe

Overview

The General Manager (GM) at Miss J’s Café is responsible for overseeing the day-to-day operations of the café, ensuring smooth and efficient service, and maintaining a positive, productive environment for both staff and customers. The GM will be tasked with driving the overall success of the business, including managing staff, inventory, customer satisfaction, and financial performance.

• Leadership & Team Management
  • Lead, train, and motivate café staff, including chefs, servers, and other personnel.
  • Foster a positive and collaborative work environment to ensure high morale and productivity.
  • Schedule and supervise staff shifts to ensure proper coverage.
  • Handle hiring, onboarding, and staff development to ensure a high standard of service.
• Operations Management
  • Oversee daily operations, ensuring that the café runs smoothly, efficiently, and in accordance with safety and hygiene standards.
  • Ensure consistent product quality and presentation.
  • Maintain high levels of customer service and ensure that guests have a positive experience.
  • Manage inventory, ordering supplies, and ensuring proper stock levels are maintained.
  • Coordinate with the kitchen to ensure timely food preparation and service.
• Financial Management
  • Monitor and control costs, including labor, food, and beverage expenses, to maintain profitability.
  • Prepare and manage the café’s budget and financial goals.
  • Analyze financial reports and use data to make informed decisions.
  • Assist in pricing strategies and promotions to optimize revenue.
• Customer Experience
  • Ensure that customer complaints and concerns are addressed promptly and professionally.
  • Encourage customer loyalty through excellent service and a welcoming atmosphere.
  • Engage with customers to gather feedback and continuously improve the café’s offerings and service.
• Marketing & Promotion
  • Collaborate on marketing strategies to drive business growth and increase customer traffic.
  • Organize and participate in events, promotions, and special initiatives to boost visibility and sales.
  • Manage social media accounts and online presence, responding to reviews and engaging with the community.
• Compliance & Safety
  • Ensure the café complies with all health and safety regulations, including food safety standards.
  • Oversee the proper handling of food and beverage products to maintain a safe environment for customers and staff.
  • Manage and maintain health, safety, and sanitation procedures.
• Administrative Duties
  • Handle payroll, accounting, and employee records.
  • Prepare reports for ownership regarding performance, finances, and operational needs.
  • Maintain a clean and organized café environment.

• Proven experience as a General Manager or similar managerial role in the food service industry.
• Strong leadership, organizational, and problem-solving skills.
• Exceptional customer service skills with a passion for delivering excellent guest experiences.
• Ability to manage financials, analyze reports, and make data-driven decisions.
• Knowledge of food safety, inventory management, and general café operations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as required.
• Proficiency in POS systems, scheduling software, and Microsoft Office.

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• 5+ years of experience in the food and beverage industry, with at least 2 years in a managerial position.

• Ability to stand, walk, and lift up to 25 pounds.
• Ability to work in a fast-paced, sometimes high-pressure environment.