Pharmacy Technician

Job Purpose & Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. They assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations.

They operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

• Follow all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keep patients healthy by offering immunizations and other services at the register and over the phone; demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities, as permitted by law and directed by the pharmacy leadership team.
• Contribute to a high‑performing team, embrace a growth mindset and be receptive to feedback; seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, controlled substance dispensing and record‑keeping, and patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntary staffing of off‑site clinics), where allowable by law and supported by required training and certification.

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions.
• Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

• Comply with state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification.
• State‑level licensure and national certification requirements vary by state. (See company resources.)
• Maintain a high school diploma or equivalent (or be actively enrolled in high school or equivalency program) if no minimum educational requirement is specified by the state board.
• Be at least 16 years of age if no minimum age requirement is specified by the state board.

• Regular and predictable attendance,…