Desktop Support Technician

Patriot, LLC is looking for a Desktop Support Technician to support our client’s mission in Narragansett, RI.

Minimum/General

Experience:

This is a professional and technical position responsible for on-site desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end‑user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.

Functional Responsibilities: The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

The candidate for this position:

• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand‑alone. Operating systems range from Windows 98, Windows 2000, Windows XP, Windows 7, Windows 10, and Windows 11 desktops/laptops/virtual workstation systems. Support is also provided for local and network printers and occasionally Macintosh systems
• Schedules repairs, installs and configures workstations with approved image and additional software as approved/required
• Installs after‑market hardware and software to support user equipment functionality as needed
• Moves IT systems and peripherals for office relocations
• Sets up, initiates, and shutdowns video conferences between two or more sites
• Follows approved standard operating procedures and meets all service level agreements
• Maintains and submits updates to asset management for all equipment maintained
• Updates the ticket tracking system as required
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable
• Relies on instructions and pre‑established guidelines to perform the functions of the job.
• Works under supervision. Reports to a team leader or manager
• May be required periodically to work outside of scheduled work hours
• May be required to work at alternate locations
• Education, Experience, Certifications Minimum education requirement — High School Diploma/ GED. Certification – A+, MCDST, and other Microsoft certifications are highly desired

The ideal candidate will have a minimum of 1 year’s experience in a production networked environment supporting SCCM imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10 and Windows 11 workstations, network and locally attached printers / plotters. Must enjoy working with end users and must work well with other IT team members or department managers. Must have good written and oral communication skills and a customer satisfaction attitude.

Experience with remote support, remote support tools, and Service Now is desired.

Patriot, LLC is committed to a drug‑free workplace. As such, the Company conducts pre‑employment, reasonable cause, random and contract‑mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact  or call 410‑381‑8015.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID‑19 regardless of the employee’s duty location or work arrangement. If selected, you will be required to be vaccinated against COVID‑19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after that date.

Company website:

Company address: 9520 Berger Road Suite 212 Columbia MD 21046