Training and Member Experience Manager

Join to apply for the Training and Member Experience Manager role at Anytime Fitness

This range is provided by Anytime Fitness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35,000.00/yr - $60,000.00/yr

Training program managers play a vital role in cultivating the success of our training program. A training program manager should be a highly motivated individual with a passion for helping others improve their lives through health and fitness.

The primary role of the training program manager is to oversee member onboarding and follow-up, and training client conversion. They meet with members and guests to deliver fitness consultations, movement assessments, and body scans. They interpret results from these areas to determine and suggest AF Training program options to increase client success, and ultimately, member retention.

• Deliver fitness consultations (including movement assessments and body scans) and coordinate follow-up appointments to keep training services top of mind for members.
• Use onboarding information to suggest training options (self-directed, group training, one-on-one personal training, etc.) for each member or prospect, and qualify, inform, inspire, and convert leads to long-term clients.
• Promote training services through engagement campaigns, national marketing campaigns, and community outreach using assets and operations created by Anytime Fitness corporate teams.
• Oversee trainers delivering the program; collaborate on trainer schedules, continued learning, and career opportunities; inspire trainers to drive results and create a trusting, authentic environment members and guests want to engage with.
• Create an environment that inspires members and guests to share positive experiences with friends and family; deliver top-notch customer service and strive to improve the lives of each person they meet.

A good candidate for this role enjoys working in a health club environment, has a friendly and outgoing personality, and genuinely cares about helping others. This person must be 18+ years of age and should be comfortable with working a flexible schedule that may include weekends. Training program managers should have a personal trainer certification from an accredited institution, as they are responsible for delivering fitness assessments and body scans.

• 18 years or older
• Friendly, outgoing, and warm
• Genuine and honest
• Available to work flexible hours
• Technologically savvy
• Self-motivated
• Good at managing time and schedules

• Entry level

• Full-time

• Business Development and Sales

• Staffing and Recruiting

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