Services and Support Coordinator

Services And Support Coordinator

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer's experience with Client solutions, processes, and services.

Specific duties include:

• Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
• Enter, maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service/support requests varying in scope and complexity.

Skills:

• Typically, minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
• Based on customer requirements, candidate must be able to pass a background check.

Note from the HM:

It is not a customer service job. The title of the job is "Service and Support Coordinator". This is to support our service people with all the back-end issues. That is to maintain databases, track workflow, work with data/reports, track down internal orders, etc. It is mostly internal company work, not customer service related. There is some interaction with customers, but very little.

We also need someone that actually knows Excel, Teams (not just meetings), SharePoint, etc. Every person we have interviewed said they know Excel. We are not asking for an expert/certified person, but some level of proficiency is needed. The person we interviewed told us they are "Fluent" in Excel. We have a small test we give them with a spreadsheet.

Sort a column, locate a value, Highlight certain rows, delete certain rows, and they could not do any of it.