HHR Technician

2 days ago Be among the first 25 applicants

This range is provided by The Nash Casino. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $25.00/hr

The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a HHR Gaming Technician. The Gaming Technician is responsible for the overall and efficient operation of the gaming terminals and the equipment necessary to service and repair them in accordance with all company policies and procedures. This position will engage with all guests and Team Members professionally and provide friendly, efficient service and assistance to guests and Team Members as needed.

• Perform minor and major repairs on Gaming Machines, scheduled and unscheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum machine performance.
• Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
• Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls.
• Establish thorough familiarity with all tests and support equipment.
• Be aware of all upcoming events and promotions.
• Have thorough knowledge of the player tracking system.
• Attend to bill or voucher jams or other failures of the terminals.
• Maintain a thorough knowledge of terminal technical issues and innovations.
• Ensure that any work done meets with the manufacturer’s minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals.
• Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
• Responsible and accountable to comply with all key control policies/procedures.
• Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
• Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment.
• Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager.
• The ability and willingness to work in a fast-paced and high-volume environment.
• Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shifts and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new Team Members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform the manager on duty of any irregularities and unusual situations when they occur.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.

• Minimum of 3 years electronics or installation and maintenance of networking/server-based hardware.
• High school…