Guest Service Attendant

Base Pay Range

$17.00/hr - $17.00/hr

This range is provided by The Nash Casino. Your actual pay will be based on your skills and experience.

The HHR Guest Service Attendant is responsible for creating memorable moments for the guest by delivering friendly, timely and accurate service to every guest, every time. This position will engage with all guests and Team Members professionally and provide friendly, efficient service and assistance to guests and Team Members as needed.

• Consistently delivers exceptional guest experience throughout the shift.
• Anticipates guests’ needs and is intentional in establishing a rapport with all guests.
• Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.
• Keeps knowledgeable of membership benefits of the player’s loyalty program and the importance of the guest playing with their card.
• Capable of answering guest inquiries about the player’s loyalty program and willing to ask for assistance when necessary.
• Is vigilant in identifying guests not playing with a loyalty card and approaching them in a friendly and helpful manner to encourage use of the card.
• Initiates and offers a player’s loyalty card to non-members and executes the sign up.
• Assists in reprinting the player’s loyalty card for guests who forgot or misplaced their card.
• Initiates, and accurately verifies jackpot payouts.
• Performs currency exchanges and other cash transactions with highest attention to detail.
• Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.
• Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.
• Ensures optimum terminal operation and minimal terminal downtime by immediately reporting any malfunctions to the supervisor.
• Responsible and accountable to comply with all key control policies and procedures set by The Nash Casino.
• Consistently carries out terminal illumination and appearance checks.
• Promptly answers any calls for assistance from guests and fellow Team Members.
• Addresses all floor disputes and complaints in a diplomatic and professional manner and refers any unsettled disputes to a supervisor or manager.
• Provides directions and escorts the guest as needed.
• Utilizes radio as instructed and always in a professional manner, if provided.
• Meets attendance guidelines of the department and adheres to departmental and company policies.
• Possesses the ability and willingness to work in a fast-paced and high-volume environment.
• Provides BIG Service to guests and ensures their complete satisfaction, including greeting and interacting with guests in a friendly and enthusiastic manner.
• Maintains a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensures that work activities are completed accurately, efficiently, and timely.
• Works safely, following The Nash Casino safety policies and procedures.
• Completes work safely, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions immediately.
• Maintains regular attendance at scheduled shifts and staff meetings in accordance with the Time and Attendance policy.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Is honest in all interactions and displays a high degree of integrity.
• Works independently with little to no supervision or as part of a team.
• Is compliant with all legal Nash Casino regulations for working in the industry.

• High school diploma or GED preferred.
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to…