Steakhouse Host

Join to apply for the Steakhouse Host role at The Nash Casino

3 weeks ago Be among the first 25 applicants

Join to apply for the Steakhouse Host role at The Nash Casino

This range is provided by The Nash Casino. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $17.00/hr

Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be in January/ February 2025.

JOB SUMMARY: The Steakhouse Hostess consistently provides a positive first impression of the outlet’s friendliness, excellent service, and high standards. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.



Job Responsibilities

• Greets each guest in accordance with sequence of service standards and offers their name and assistance upon the guest’s arrival.
• Engages all guests with a consistently friendly and upbeat personality and strives to establish rapport with all Steakhouse patrons.
• Works collaboratively with all room staff to ensure an exceptional guest experience and the proper flow of the dining room and bar.
• Immediately reports any excessive delay in the seating of guests or potential guest opportunities to the room manager.
• Effectively utilizes all reservation tools, accurately records reservations and cancellations, and updates the room manager of expected reservation counts before and throughout the shift.
• Answers all incoming telephone calls in a timely and friendly manner and provides the appropriate service requested by the guest.
• Is knowledgeable of all menus, promotions, specials, and entertainment offerings and can respond to guest inquiries effectively.
• Consistently monitors both the reservation and waiting list and informs guests of their expected seating time.
• Enters guests’ names into the computer system, shows guests to their table, and introduces the serving staff.
• Demonstrates the ability to carry out natural conversation with guests without sounding scripted or intrusive.
• Tends to special guest needs and requests in a friendly and professional manner and seeks the room manager’s assistance as necessary.
• Consistently bids all departing guests a fond farewell and invites them back.
• Demonstrates skills in guest recovery and requests assistance from management staff as needed.
• Utilizes all opening and closing checklists effectively and carries out all duties in accordance with room standards.
• Maintains regular attendance at scheduled shift and staff meetings.
• Consistently uses all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards.
• To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the workday.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when…