Services​/Support Coordinator

Overview

Leadstack Inc. is an award-winning, fast-growing, certified minority-owned (MBE) staffing services provider of contingent workforce solutions. We partner with Fortune 500 brands and are certified as a Great Place to Work.

Job Title: Services and Support Coordinator (Test & Measurement)

Duration: 24 Months

Location: Nashua, NH 03063

• Act as the point of contact for Nashua's contracted customers.
• Manage the processing of all completed work, contracted and per incident.
• Be prepared for inquiries by contracted customers for all assets in Client's control, including outsourced, tracking, holds and exceptions.
• Be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
• Review the OSRP delivery processes, implement improvements, and update the OSRP Service Delivery Guides as needed.
• Enter, maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with internal teams and external customers to ensure optimal performance in support services and contractual obligations.
• Communicate with customers for issue resolution and response.

• Equity statement:
  Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
• Typically, a minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to detail, ability to multitask and strong organizational skills.
• Understanding of general and technical aspects of various contract requirements and processes.
• Ability to document processes and work instructions.
• Ability to work with reports and perform data analysis.
• Must be able to work in a team environment and provide responsive customer service to team members with constant interruptions.

To know more about current opportunities at Leadstack, please visit us at Leadstack Inc. Careers.

Should you have any questions, feel free to call  or send an email to