Key Account Manager

Core Responsibilities

• Maintain and grow positive client relationships, liaising between clients and management.
• Work closely with Administrative Sales Coordinators (ASCs) to maintain a high standard of customer satisfaction.
• Focus on growing and developing existing clients, along with generating new business.

• Ensure customer requests and needs are met daily, effectively understanding and communicating facility capabilities and processes.
• If applicable, work with the Global Account Manager in identifying customer needs and priorities, producing the recommendations into preliminary, general, and final detailed designs.
• Coordinate with production department on customer job delivery dates.
• Coordinate customer orders from initial inquiry through all phases to delivery.
• Work independently and within a team on special non-recurring and ongoing projects.
• Travel up to 25%+ to facilities within the Group and clients/events domestically. International travel are exceptions.
• Attend trade shows as necessary such as Luxepack (New York) and others.
• Perform additional tasks and projects as assigned by Executive Leadership and the Global Account Manager.

Must learn and comply with all Autajon group safety rules, in reference to the employee handbook.