Sr. Lightspeed Sales Engineer

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

The Lightspeed Sales Engineer is responsible for commercial activities for Resonetics’ Lightspeed Labs, including sales capture, pipeline development, quote execution, account development, forecasting, and technical marketing. The Sales Engineer will manage a regional territory of development accounts and provide commercial oversite for select Lightspeed Labs. They will work with the Lightspeed Lab and business development teams to assure focus and accountability on early-stage customer satisfaction, revenue generation and funnel, and long-term production pipeline conversions goals, all in line with the company vision, mission, and values.

Once a development account and/or project are moving into high-volume commercial production, the Sales Engineer will work to seamlessly transfer account ownership to the Business Development team.

Key responsibilities for the Lightspeed Sales Engineer are the management of a regional territory of accounts, commercial oversite for individual Lightspeed Labs, and the acquisition and evaluation of new customers and opportunities. This includes the maintenance of a healthy prototype and early-stage production demand pipeline, increasing sales, expanding the customer base, sales intelligence, facilitating Type II and Type III opportunity development and transfers, nurturing new target high potential account relationships, improving the customer experience in the respective Lab territories, and technical marketing.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Essential Duties and Responsibilities:

Territory Management

• Responsible for the prototype and early-stage production sales of Resonetics’ technology and prototype manufacturing capabilities and services to assigned customers and Lab targets within the territory.
• Develop annual commercial plan in conjunction with Sales, Engineering, and Lightspeed Lab management, which details specific activities to target during the year, and will focus the group on meeting or exceeding the established sales plans.
• Gather a detailed understanding of customer needs and ensure it is properly understood by internal team members.
• Facilitate the urgent resolution of all customer requests, including RFQs and orders. Follow-up on all submitted quotes within 24 hours and work with Lightspeed Lab managers and other internal team members to meet the customer’s needs and win new projects.
• Complete understanding of lead conversion, quoting, pricing and proposal/RFQ processes and systems, including use of Hubspot, Salesforce, and any Lightspeed Lab-specific procedures.
• Maintain timely and accurate updates of all information in Salesforce, including opportunity details, customer information, and trip reports.
• Gather and communicate customer feedback to the Lightspeed Labs and broader commercial team.

New Lead Development and Qualification

• Evaluate and convert new marketing leads from the Resonetics website, trade shows, eCommerce store, and other channels.
• Utilize advanced lead targeting and market knowledge software, including Pitchbook and 6sense, to identify,…