Case Manager​/Residental Oversight Coordinator

Overview

Harbor Care is seeking a dependable, detail-oriented Case Manager / Residential Oversight Specialist to ensure residential program safety, compliance, and quality of life standards across multiple Veteran housing sites. This role combines light case management duties with residential operations oversight, ensuring alignment with VA Grant and Per Diem (GPD) requirements
, housing regulations, and agency standards. The ideal candidate will be experienced in residential settings, comfortable interacting with Veterans, and skilled in coordination with facilities teams, service providers, and compliance partners.

This position will support sites in Nashua and Manchester, provide assistance to Boulder Point in Plymouth weekly, and contribute to Spectrum compliance documentation annually.

This position does require weekend hours

• Conduct routine inspections of all properties for physical safety
  , nutrition
  , pest control
  , and overall living conditions.

• Schedule and monitor pest control services
  , law enforcement safety walkthroughs
  , and VA housing inspections
  .

• Work collaboratively with facilities and maintenance staff to address environmental concerns, repair needs, or safety issues.

• Oversee compliance with VA GPD
  , HUD, and local housing authority standards related to environmental safety, cleanliness, and resident well-being.

• Support resolution of conflicts or crises among clients in residential settings; implement de-escalation strategies and document incidents.

• Serve as a primary point of contact for concerns regarding permanent supportive housing residents at Nashua, Plymouth and Manchester sites.

• Partner with case managers to maintain a positive, respectful, and safe communal living environment.

• Assist in ensuring adherence to house rules, lease agreements
  , and resident expectations.

• Provide as-needed case management coverage for Boulder Point in Plymouth and other sites when staff are unavailable.

• Conduct wellness checks, coordinate services, or follow up on individual needs as directed by the Program Manager.

• Support annual completion of Spectrum compliance requirements
  , audits, and documentation reviews.

• Assist in housing inspections
  , document findings, and follow up on repairs or violations.

• Collaborate with the housing team to track and respond to lease violations
  , tenant grievances, and program infractions.

• Maintain accurate and timely records in case management systems.

• Associate’s Degree or equivalent work experience in Social Work, Human Services, Property Management, or related field.

• At least 2 years of experience in residential housing, case management, or facilities oversight.

• Knowledge of HUD, VA, or GPD housing regulations preferred.

• Familiarity with client rights, lease enforcement, and basic facility safety standards.