Guest Service Agent Front Desk; PM/Overnight - Bankers Alley Hotel, Tapestry Collection
Listed on 2026-01-01
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Guest Service Agent Front Desk (PM/Overnight)
Bankers Alley Hotel
, Tapestry Collection by Hilton - Nashville, TN
About the role
Own the night at Bankers Alley—Where every stay begins with you. We blend boutique charm with a warm, modern Southern feel. As the Overnight Front Desk Agent, you greet late arrivals and ensure smooth guest experience and hotel operations during night hours.
Shift Pattern
3:00 PM – 11:00 PM and 11:00 PM – 7:00 AM, flexible weekends.
Compensation
Starting at $19.00 per hour.
Responsibilities
- Welcome and check in late-night guests with genuine hospitality.
- Assist with inquiries, reservations, and overnight guest needs.
- Monitor lobby atmosphere and maintain guest safety and comfort.
- Balance daily revenue, verify transactions, and complete end‑of‑day reports.
- Reconcile front‑office accounts and prepare information for management.
- Assist with overnight tasks such as light cleaning, organization, and property walkthroughs.
- Ensure front desk standards are upheld during night hours.
- Communicate overnight issues or guest needs to day‑shift leaders.
- Uphold Bankers Alley standards of service, professionalism, and warmth.
Qualifications
- Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and sense of urgency. - Attributes:
Quality, Productivity, Dependability, Customer Focus, Adaptability. - Experience:
Entry‑level with strong customer service background (desired). Willingness to work nights.
What it’s like to work at Hilton
Hilton is the leading global hospitality company, delivering exceptional guest experiences across a range of resorts, hotels, and suites. We are committed to innovation, quality, and diversity, and our teams are at the center of it all.
Location
Bankers Alley Hotel, Tapestry Collection by Hilton – Nashville, TN.
Schedule
Full‑time.
Brand
Tapestry Collection by Hilton.
Job Category
Guest Services, Operations, and Front Office.
Seniority Level
Entry level.
Employment Type
Full‑time.
Industry
Hospitality.
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